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Managed vs On-demand IT Services: What’s the Difference?

Your company needs to keep its tech operations in peak conditions. However, which is the best approach for your business? 

From your computers to your routers, software, cloud management, and phone systems, you need to make sure that all of your tech operations are running in peak condition. That’s why you need to implement the right IT service plan. However, should you have a dedicated managed IT team or should you opt for on-demand IT services? Let’s take a look at the advantages of both. 

What is Managed IT Service? 

Managed IT service provides continuous management and care for your company’s systems. They will monitor your systems and make proactive recommendations when it comes to security, troubleshooting, and upgrades. Managed IT services operate on a fixed retainer. 

What is an On-Demand IT Service? 

On-demand It service provides care for your system on an “as needed” basis. For instance, if your phone systems are not operational, you can contact an on-demand IT team to rectify the issue. On-demand IT services operate on a “pay per service” basis. 

Advantages of Managed IT Services

Managed IT services are always on-call for your needs. Let’s say your cloud systems are down at 7 AM on a Monday. Your managed IT team will be ready to quickly remedy the issue. Also, managed IT services are more proactive at detecting and preventing major issues from disrupting your systems. Finally, managed IT services will likely be extremely familiar with your company’s systems since they are always actively working on them. 

The One Disadvantage of Managed IT Services

One of the biggest advantages of managed IT services is that you will be paying a fixed rate. Therefore, if you don’t have many issues with your systems during a given month, you will still have to pay the same fixed rate. 

Advantages of On-Demand IT Services

One of the biggest advantages of on-demand IT services is cost. You only pay for the time that you need the service. Therefore, if your systems are operating well during a given month, then you can save on IT costs. Also, on-demand IT services allow you to have more streamlined operations. There is no need to have an IT staff around your office often. This is advantageous if you are short on workspace. 

The Disadvantage of On-Demand IT Services

The major disadvantage of on-demand IT services is that it is more reactive rather than proactive. You will only likely call for on-demand IT services when there is an issue with your systems. 

The Bottom Line 

You may want to consider managed IT services if you have more complex operations. This will allow you to stay on top of your system’s security and upgrades. Also, a managed IT system can anticipate issues before they arrive. If you are a smaller business or just starting out, then an on-demand IT service may be right for you. 

Get Professional Managed or On-Demand IT Services 

At NortheastTel, we offer professionally managed and on-demand IT services for businesses of all sizes. Learn more about how we can manage, secure, and upgrade your operations today. Contact us to consult with one of our team members.


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