Customer Service Representative (Natchitoches, LA)
Pelican Broadband is looking for a positive and professional Customer Service Representative to join our team in Natchitoches, LA. This role is the first point of contact for our customers, as well as the continued primary contact person for continued customer care.
Duties include answering and routing incoming calls, taking customer payments both in person and over the phone, creating and maintaining customer accounts in various software programs.
Skills and Qualifications:
• Interpersonal and customer service skills
• Basic computer skills, including email and Microsoft Office products (Word, Excel, etc.)
• Written, verbal, and telephone skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Attentiveness and patience
• Time-management skills
• Providing information and educating to assist customers
• Ensuring that customers are satisfied with products or services
• Promoting products and services
• Escalating queries and concerns
• Troubleshooting common issues with a product or service
About Pelican Broadband:
Pelican Broadband is an independent, locally owned and operated telecommunications company headquartered in Collinston, Louisiana. As your local provider, Pelican Broadband is committed to providing the best possible customer service and the most advanced voice, Internet services and business solutions to the people and communities we serve throughout Morehouse, Ouachita, Natchitoches, Sabine, Desoto, and Red River Parishes.
Begin the application process by completing the form below:
